Support Policy

Last updated: January 8, 2025

1. Support Services

ChatMeows provides support for:

  • Technical issues
  • Account management
  • Content moderation concerns
  • General inquiries

2. Response Times

  • Standard response time: Within 24 hours
  • Urgent safety concerns: Priority handling
  • Account security issues: Priority handling

3. How to Contact Support

Users can reach support through:

  • In-app support feature
  • Email: chats@chatsmeow.com

4. Information Required

When contacting support, please provide:

  • Username/Account information
  • Device and app version
  • Clear description of the issue
  • Screenshots (if applicable)

5. Support Hours

Support is available Monday through Friday, 9 AM to 5 PM PST